This is a translation for your convenience; the Dutch version is legally binding.
At BioBlue, we want our customers to be satisfied. If you nevertheless wish to cancel your purchase or request a refund, the following policy applies, in accordance with Dutch law.
1. Right of withdrawal
As a consumer, you have the right to withdraw from the contract within 14 days of purchase without giving any reason, provided that the service has not yet been fully performed and you have not yet made use of personalised services.
Exception: if you have expressly agreed to the immediate performance of the service and declared that you waive your right of withdrawal, this right lapses as soon as the service has been fully performed.
2. Full refund
You are entitled to a full refund of the amount paid if:
- you withdraw from the contract within 14 days of purchase and the service has not yet been performed;
- you have not yet made use of personalised services or products.
Refunds are processed within 14 days of receipt of your withdrawal request.
3. Partial refund
If you have already used part of the services or products, we may offer a partial refund, depending on the extent to which the service has been performed. Costs for services or products already provided will be deducted from the refund amount.
4. Exceptions to refunds
The following situations are not eligible for a refund:
- services that have been fully performed where you agreed in advance to immediate performance and to waive your right of withdrawal;
- personalised products or services made specifically at your request;
- digital content that has been made available immediately where you agreed to immediate delivery.
5. Cancellation procedure
Would you like to exercise your right of withdrawal or request a refund? Please contact us at support@bioblue.nl and include the following in your email:
- your full name;
- your order number;
- the date of purchase;
- the reason for cancellation (optional).
Once we have received your request, we will process it within 14 days and inform you of the next steps.
6. Contact details
BioBlue B.V.
Nieuwendijk 19c
1012 LZ Amsterdam
The Netherlands
Email: support@bioblue.nl